Samana Care — Privacy Policy
Version 1.0 · Effective September 30, 2026 · Last updated October 1, 2026
Important — please read this first
Samana Care is not a medical device, not a medical service, and not an emergency service. Ana is an artificial intelligence, not a doctor, nurse, or caregiver. Nothing in Samana Care is medical advice, diagnosis, or treatment. Samana Care does not monitor anyone continuously and cannot detect a fall, a stroke, a heart attack, or any other emergency.
In an emergency, call 911. Do not rely on Samana Care to summon help.
1. Who we are
Samana Care is operated by MELOC, Inc., a Delaware corporation based in Atlanta, Georgia, USA ("Samana Care," "we," "us," "our").
- Mailing address: MELOC, Inc.
3455 Peachtree Rd NE
Atlanta, GA 30326 - Privacy contact: contact@samanacare.com
- General support: contact@samanacare.com
Samana Care is offered only in the United States. We do not knowingly offer the service to, or collect data from, people located outside the United States.
2. The two people this policy covers
Samana Care is used by two different people, and this policy covers both.
- The senior (also called "the loved one") — the person Ana calls for a wellness check-in.
- The caregiver — the family member or friend who sets up the account, pays for it, and receives updates about the senior.
Where a section applies to only one of them, we say so.
3. What we collect
3.1 Information the caregiver gives us
- Name, email address, and phone number.
- Account credentials (an email/password login, or a Google sign-in — we never see your Google password).
- The senior's name, phone number, and city/state, which the caregiver enters during setup.
- The check-in schedule the caregiver chooses (the times of day Ana calls).
- Consent and acceptance records (see §3.5).
3.2 Information the senior gives us
- What the senior says to Ana. Every check-in call and in-app conversation with Ana is converted to text (a transcript). Ana is an AI, and the transcript is how she works. We do not keep audio recordings of conversations.
- Wellness information the senior shares during those conversations. From each conversation we derive six "care markers": 1. Mood 2. Rest (how the senior slept) 3. Eating 4. Hydration 5. Medication status (taken / missed / unknown) 6. Pain level (a 0–10 self-report)
For medications, Ana asks only whether medications were taken. She does not ask which medications, and does not ask about diagnoses, conditions, test results, procedures, or doctors. - Memory notes. Ana keeps a running set of notes about the senior — things like family members' names, a favorite hobby, an upcoming appointment — so she can pick up where she left off on the next call. These notes persist between calls. - Requests for help. If the senior asks for something urgent, that request is recorded and sent to the caregiver.
3.3 Information collected automatically
- Device and app information: device model, operating system version, app version and build number, language, and the device's UTC time-zone offset (used so Ana does not ask "how did you sleep" at 9pm).
- Push-notification tokens, so we can send check-in reminders and caregiver alerts.
- Call metadata from our telephone provider: the phone numbers involved, the time, duration, and outcome of each call (answered, no answer, voicemail).
- Diagnostic and error logs when something in the app fails.
3.4 Payment information
Subscriptions are processed by Stripe. We never receive, see, or store your full card number. Stripe sends us only your subscription status (active, canceled, past due) and a customer reference.
3.5 Consent records
When the senior or the caregiver agrees to something in the app, we store a record of it: what was agreed to, the exact text shown, the version of this policy and of the Terms, and the date and time in UTC. We keep these records because they are how we prove — to you, to a regulator, or to a court — that consent was actually given.
3.6 What we do NOT collect
- We do not collect a voiceprint, do not perform speaker recognition or voice biometric identification, and do not use anyone's voice to build a biometric identifier.
- We do not collect precise GPS location. The senior's city/state is typed in by the caregiver.
- We do not collect Social Security numbers, passwords, PINs, insurance numbers, or medical record numbers. Our system automatically scans every transcript, from the app and from phone calls, and redacts Social Security numbers, card and account numbers, email addresses, medical record numbers, passwords and PINs, and long numbers read out as words. This happens before the text is stored or within moments after the conversation ends.
- Samana Care is in a test phase and is not designed to hold specific medical information. If the senior mentions a specific medication name, dose, diagnosis, condition, test result, procedure, or doctor, it is automatically removed from the stored transcript, the session summary, and Ana's memory notes. What is kept is the six care markers above (for medications: taken, missed, or unknown).
- These are automated safeguards and are not perfect. Please do not read sensitive identifiers or medical details aloud to Ana.
- We do not knowingly collect information from anyone under 18. Samana Care is for adults.
3.7 Text messages (SMS)
If you check the box agreeing to receive text messages (for example on our tester sign-up page), we collect your mobile phone number and a record of that consent. We use them only to send the texts you agreed to: beta-testing feedback surveys, check-in status updates, and missed check-in notices. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Agreeing to texts is never a condition of using Samana Care.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell, rent, or share your mobile phone number or your text-message opt-in consent with any third party or affiliate for their marketing or promotional purposes. Your number is shared only with our text-message provider (Twilio, §7), solely to deliver the messages you asked for.
4. Recording and transcription of calls
Every conversation between the senior and Ana is transcribed (converted to text). Audio is processed live so Ana can talk, but we do not keep audio recordings. We tell the senior about transcription on a consent screen on the senior's own device, shown before Ana ever calls, and no calls are placed until the senior agrees.
We ask for the senior's consent because recording and transcription law differs from state to state and some states require every party to a call to consent. We build to that stricter standard everywhere.
Transcripts are used only to: run the conversation, derive the six care markers, maintain Ana's memory notes, show the caregiver what happened, and diagnose technical faults. They are never used for advertising or marketing, and they are never sold.
5. How we use information
| We use it to | Examples |
|---|---|
| Provide the service | Place scheduled check-in calls; run the conversation; keep Ana's memory notes |
| Keep the caregiver informed | Show care markers, session summaries, and check-in history in the caregiver dashboard |
| Raise alerts | Notify the caregiver about a missed medication, a self-reported pain level of 7 or higher, an urgent request, or a missed check-in |
| Bill and support the account | Manage the subscription, cancellation, and support requests |
| Keep the service working and safe | Diagnose errors, prevent abuse, protect accounts |
| Meet legal obligations | Retain consent records; respond to lawful requests |
We do not use health-related information for advertising or marketing, and we do not permit anyone else to. There is no advertising SDK, attribution SDK, or third-party marketing analytics in Samana Care, and we will not add one to any part of the product that touches conversations, care markers, or memory notes.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
6. What the caregiver sees
This is the most important thing for a senior to understand, so we state it plainly:
The caregiver named on the account can see the senior's six care markers, session summaries, check-in history, urgent requests, and alerts. The senior is told the caregiver's name on the consent screen before any of this begins.
We do not share the senior's information with any other family member, and we do not add a second caregiver without going through the same invitation process.
7. Who we share information with (our service providers)
We use a small number of vendors to run the service. They may process your information only to perform services for us, under contract.
| Provider | What it does | What it receives |
|---|---|---|
| Google LLC (Firebase / Google Cloud) | Hosting, database, authentication, push notifications, server functions | Essentially all account and conversation data, stored in the United States |
| ElevenLabs Inc. | Ana's conversational AI voice and the telephone conversation itself | Call audio in real time (not stored), transcripts (deleted after 7 days), and the context we pass in (first name, city/state, memory notes, prior-session summary) |
| Twilio Inc. | The telephone number and call transport | Phone numbers and call metadata; call audio in transit |
| Anthropic PBC | AI analysis of transcripts to derive care markers and memory notes, and to find medical details to remove | Transcript text with identifiers such as Social Security and card numbers already redacted |
| Stripe, Inc. | Subscription billing | Caregiver name, email, and payment details (collected by Stripe directly) |
| Apple Inc. | App distribution and TestFlight beta delivery | App install and crash data, per Apple's own privacy policy |
We may also disclose information: (a) to comply with law, legal process, or a lawful government request; (b) to enforce our Terms or protect the rights, safety, or property of any person; and (c) to a successor in a merger, acquisition, or sale of assets, in which case we will give notice before your information becomes subject to a different privacy policy.
We do not sell your personal information to anyone, for any purpose.
8. How long we keep information
| Data | Retention |
|---|---|
| Account information (caregiver and senior profiles) | For as long as the account is active |
| Call audio | Not recorded |
| Transcripts held by our voice provider (ElevenLabs) | 7 days, then automatically deleted |
| Transcripts, care markers, session summaries, memory notes in your account | For as long as the account is active |
| Consent records | For the life of the account plus 4 years, because they are our proof that consent was given |
| Billing records | As required by tax and accounting law (generally 7 years) |
| Diagnostic and error logs | Up to 90 days |
When you ask us to delete an account, we delete or de-identify the associated personal information within 30 days, except for consent records and billing records as described above, and anything we are legally required to keep.
9. Your choices and rights
Anyone — senior or caregiver, in any state — may do all of the following, free of charge, by contacting contact@samanacare.com or using the in-app account screen:
- Access — get a copy of the information we hold about you.
- Correct — fix anything that is wrong.
- Delete — have your information deleted.
- Withdraw consent / stop the calls — see below.
- Appeal — if we deny a request, you may ask us to reconsider by replying to our decision.
We respond within 45 days and will confirm receipt promptly.
How the senior stops the calls
A senior may stop Ana's calls at any time, in any of these ways, and none of them requires the caregiver's permission:
- Tell Ana during a call — say "stop calling me," "don't call me anymore," or "unsubscribe."
- Email contact@samanacare.com or write to the address in §1.
When the senior tells Ana, calls stop automatically as soon as that conversation ends, and the caregiver is notified. Requests by email or mail are handled within one business day.
If the caregiver cancels the subscription, Ana's calls also stop immediately.
10. Consumer health data — additional disclosures
Samana Care is not a HIPAA covered entity or business associate, and we do not claim to be "HIPAA compliant." The wellness information we collect is nevertheless protected under the laws below, and we apply these protections to every user, in every state, regardless of where you live.
10.1 Washington My Health My Data Act — Consumer Health Data
For Washington residents (and, as a matter of practice, everyone else):
- What consumer health data we collect: mood, rest/sleep, eating, hydration, medication adherence (taken or missed — not medication names), self-reported pain level, general statements about how the senior is feeling made during a conversation with Ana, and the transcripts and memory notes containing them. Specific medical details are removed as described in §3.6. Sources are listed in §3.
- Why we collect it: solely to provide the check-in service and to inform the caregiver named on the account, as described in §5 and §6.
- Who we share it with: only the service providers named in §7, and only so they can perform services for us. We do not sell consumer health data. Washington law requires a signed, separate authorization before any sale of consumer health data; we do not seek one because we do not sell it.
- Consent: we collect consumer health data only after the senior gives affirmative opt-in consent on a dedicated consent screen on their own device. That screen names the caregiver and states exactly what the caregiver will see, and the senior's agreement there covers both collecting this data and sharing it with that caregiver. Agreeing to this Privacy Policy alone is never treated as consent to collect or share consumer health data.
- Your rights: you may confirm whether we are collecting your consumer health data, access it, get a list of the third parties it has been shared with, withdraw your consent, and have it deleted. Contact contact@samanacare.com. You may appeal a denial by replying to our decision; if the appeal is denied you may contact the Washington Attorney General at https://www.atg.wa.gov/file-complaint.
- Employees and contractors may access consumer health data only where necessary to provide the service, and are contractually bound to keep it confidential.
10.2 California — Confidentiality of Medical Information Act (CMIA)
We treat the information in §3.2 as medical information subject to California Civil Code § 56.06. We do not disclose it without the individual's authorization, except to the service providers in §7 who handle it on our behalf, or as required by law. We do not use it for marketing, and we do not sell it.
10.3 Nevada SB 370
Nevada consumers have rights substantially similar to those in §10.1. Contact contact@samanacare.com.
10.4 Breach notification
If personal health information we maintain is subject to a breach of security — which, under the FTC's Health Breach Notification Rule (16 C.F.R. Part 318, as amended effective July 29, 2024), includes an unauthorized disclosure and not only a hack — we will notify affected individuals, and the Federal Trade Commission, and where required the media, without unreasonable delay and in no case later than 60 calendar days after discovery.
11. Security
- All data is encrypted in transit (TLS) and at rest by our cloud provider.
- Access to production data is limited to personnel who need it, and is authenticated.
- Database access rules restrict every record to the specific caregiver and senior it belongs to.
- Card data never touches our systems (§3.4).
- Transcripts are automatically scanned for sensitive identifiers and specific medical details, which are redacted (§3.6).
No system is perfectly secure, and we do not promise that ours is.
12. Children
Samana Care is not directed to, and not intended for, anyone under 18. We do not knowingly collect information from children. If you believe a child's information has been provided to us, contact contact@samanacare.com and we will delete it.
13. Beta
Samana Care is currently in beta testing. Features change, and the service may be interrupted. We will still handle your information according to this policy during the beta.
14. Changes to this policy
If we make a material change — especially one that affects recording, AI calls, or who sees health information — we will notify you in the app and, where the change requires it, ask for your consent again. The version number and effective date at the top of this page always identify the current policy. Consent records store the version that was in effect when consent was given.
15. Contact us
MELOC, Inc. — Samana Care
3455 Peachtree Rd NE
Atlanta, GA 30326
contact@samanacare.com
Samana Care is a product of MELOC, Inc. Not a medical device. Not for emergencies. In an emergency, call 911.