Samana Care

Samana Care — Terms of Service

Version 1.0 · Effective September 30, 2026 · Last updated October 1, 2026

Read this first

SAMANA CARE IS NOT A MEDICAL DEVICE, NOT A MEDICAL SERVICE, AND NOT AN EMERGENCY SERVICE. ANA IS AN ARTIFICIAL INTELLIGENCE, NOT A HEALTHCARE PROVIDER. SAMANA CARE DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, DOES NOT MONITOR ANYONE CONTINUOUSLY, AND CANNOT DETECT A FALL OR SUMMON HELP. IN AN EMERGENCY, CALL 911.

§15 contains a binding arbitration agreement and a class-action waiver that affect your legal rights. You may opt out of arbitration within 30 days.

1. Agreement to these Terms

These Terms of Service ("Terms") are a contract between you and MELOC, Inc., a Delaware corporation ("Samana Care," "we," "us"). They govern your use of the Samana Care mobile application, the Ana check-in calls, the caregiver dashboard, and our websites (together, the "Service").

By creating an account, tapping "I agree," redeeming an invitation, or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Who may use the Service

You must be 18 or older and located in the United States. The Service is offered only in the United States and is not intended for use anywhere else.

3. What the Service does

Samana Care places scheduled telephone check-in calls to a senior using Ana, an artificial-intelligence voice. Ana holds a short conversation, and from that conversation the Service derives six wellness "care markers" — mood, rest, eating, hydration, medication status, and self-reported pain level — and shares them, along with session summaries and alerts, with the caregiver on the account.

Conversations are transcribed (converted to text); audio is not kept. Ana also keeps notes about the senior between calls so the conversation can continue naturally. Ana asks only whether medications were taken, and specific medical details are removed automatically. Both are described in the Privacy Policy.

4. Accounts and roles

You must give accurate information. Do not impersonate anyone or use someone else's account.

5. Caregiver representations — enrolling another person

This section is important, because the caregiver enters another person's phone number and schedules recurring automated calls to it.

By enrolling a senior, the caregiver represents and warrants that:

  1. The caregiver personally knows the senior and has the senior's permission to enroll them, to provide their name and phone number, and to arrange automated AI-voice calls to that number;
  2. The phone number entered belongs to the senior — it is the senior's own number, or a number the senior customarily uses — and is not a wrong number, a reassigned number, or a number belonging to someone else;
  3. The caregiver will tell us promptly if the senior's phone number changes or is no longer theirs;
  4. The caregiver is not using the Service to contact anyone who has asked not to be contacted; and
  5. The caregiver will not complete, tap through, or answer the senior's own consent screen on the senior's behalf.

The caregiver's permission is not a substitute for the senior's consent. No calls are placed until the senior has personally given consent on their own device. If the senior declines — on screen or out loud — calls stop, and the caregiver cannot override that.

The caregiver indemnifies us for any claim arising from a breach of this section, including any claim that a call was placed to someone who did not consent to receive it. See §14.

6. Senior consent and how to stop the calls

The senior may withdraw consent and stop the calls at any time, without the caregiver's permission, by:

When the senior tells Ana, calls stop automatically as soon as that conversation ends. Requests by email or mail are handled within one business day. We will tell the caregiver that calls stopped at the senior's request. Withdrawing consent does not entitle the caregiver to a refund beyond §7.

7. Subscription and automatic renewal

Read this section before you pay.

8. Beta service

The Service is in beta. It may be incomplete, may change, and may be unavailable without notice. Calls may fail to connect for reasons outside our control — carrier outages, a phone that is off, a full voicemail box, a blocked number, or a vendor outage. Do not rely on the Service to know that someone is safe.

9. Not medical advice; not an emergency service

10. Acceptable use

You agree not to:

11. Your content and our content

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT CALLS WILL BE PLACED, CONNECTED, OR COMPLETED, THAT ALERTS WILL BE DELIVERED, THAT CARE MARKERS WILL BE ACCURATE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW CERTAIN DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  1. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF WE WERE ADVISED OF THE POSSIBILITY.
  2. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (b) $100.
  3. WE ARE NOT LIABLE FOR ANY INJURY, ILLNESS, DEATH, OR HARM ARISING FROM A MISSED, LATE, FAILED, OR INACCURATE CHECK-IN, CARE MARKER, OR ALERT, OR FROM ANY DECISION MADE OR NOT MADE IN RELIANCE ON THE SERVICE.

These limits apply even if a limited remedy fails of its essential purpose. Some states do not allow these limits, so parts of this section may not apply to you.

14. Indemnification

You will defend, indemnify, and hold harmless MELOC, Inc. and its officers, employees, and contractors from any claim, damage, loss, liability, or expense (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your breach of these Terms — including §5, (c) your violation of any law, including the Telephone Consumer Protection Act or any recording-consent law, or (d) any claim by a person you enrolled or caused to be called.

15. Dispute resolution — arbitration and class-action waiver

Please read carefully. This affects how disputes are resolved.

  1. Informal resolution first. Before filing anything, contact us at contact@samanacare.com and give us 60 days to resolve the dispute.
  2. Binding arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in DeKalb County, Georgia, or by video or telephone at your election. The Federal Arbitration Act governs this section.
  3. Class-action waiver. You and we each waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
  4. Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property.
  5. 30-day opt-out. You may reject this arbitration agreement by emailing contact@samanacare.com with the subject "Arbitration Opt-Out," including your name and account email, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
  6. Severability. If the class-action waiver in §15.3 is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.

16. Governing law and venue

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, the exclusive venue is the state or federal courts located in DeKalb County, Georgia, and both parties consent to that jurisdiction.

17. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate an account that breaches these Terms, that appears to be enrolling people without their consent, or where required by law. On termination, your license ends and your data is handled as described in the Privacy Policy.

18. Changes to these Terms

We may update these Terms. If a change is material, we will notify you in the app before it takes effect and, where the change requires it, ask you to accept it again. The version and effective date at the top identify the current Terms; continued use after the effective date means you accept them.

19. Apple

The Service is distributed through the Apple App Store. Apple is not a party to these Terms, has no obligation to provide support for the Service, and is not responsible for any claim relating to the Service. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.

20. General

These Terms, with the Privacy Policy, are the entire agreement between us. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger or sale of assets.

21. Text messages (SMS)

22. Contact

MELOC, Inc. — Samana Care
3455 Peachtree Rd NE
Atlanta, GA 30326
contact@samanacare.com

Samana Care is a product of MELOC, Inc. Not a medical device. Not for emergencies. In an emergency, call 911.